Terms of service

These terms govern your use of velvenna.com and your purchases from us. By using our site or placing an order, you agree to these terms.

Using our site

These terms apply to all users of the site, including visitors, browsers, and customers. By using our site, you confirm you are at least 18 years of age, or have the consent of a parent or guardian. You agree not to use our site for any unlawful purpose or in any way that could damage or impair it.

Products & pricing

We reserve the right to modify or discontinue products at any time without notice. Product images are for illustrative purposes and may vary slightly from the physical product. We make every effort to display colors and specifications accurately, but cannot guarantee your screen will display them exactly. All prices are shown in U.S. dollars and are subject to change.

Orders

Your order is an offer to buy. We may accept or decline it. Once we accept, you'll receive an order confirmation by email. We reserve the right to refuse or cancel any order, including where an item is mispriced or out of stock.

Shipping, returns & refunds

Delivery, returns, and refunds are covered by our Shipping Policy and Refund Policy, which form part of these terms.

Intellectual property

All content on the Velvenna website — including text, images, logos, and design — is the property of Velvenna and may not be reproduced, distributed, or used without prior written permission.

Limitation of liability

Velvenna shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or website. Our maximum liability to you for any claim shall not exceed the amount paid for the product in question.

Governing law

These terms are governed by the laws of the United States and the state in which Velvenna is registered. Any disputes shall be resolved in the courts of that jurisdiction.

Changes to these terms

We may update these terms from time to time. Any changes take effect when published on this page.

Contact

Questions? Email contact@velvenna.com or call +1 551-550-0264. We're available Monday to Friday, 9:00am–5:00pm EST.