Privacy policy

At Velvenna ("we", "us", "our"), we are committed to protecting your personal information. This policy explains how we collect, use, store, and share your information when you visit our website, create an account, place an order, or contact us.

What information we collect

We collect personal information either directly from you, or automatically when you use our website.

Information you provide may include:

• Name, email address, and phone number
• Delivery and billing address
• Order details and purchase history
• Communications with us (emails, contact form messages, chat)

Information collected automatically may include:

• IP address and general location (derived from IP)
• Device and browser information
• Pages viewed and actions taken on our site
• Cookie and similar technology data

Why we use your information

• Process orders, take payment, and deliver purchases
• Send order confirmations, delivery updates, and service messages
• Provide customer care and handle returns, refunds, and complaints
• Prevent fraud and protect our website and customers
• Improve our website, products, and customer experience
• Send marketing communications where permitted
• Meet legal and regulatory obligations, including accounting and tax requirements

Who we share your information with

We share your personal information only where necessary to operate our store and deliver services. This may include e-commerce and website hosting providers, payment processors (we do not store full card details), courier and delivery partners, returns and customer-care providers, email and marketing platforms (where you opt in), analytics providers, fraud-prevention providers, and professional advisers or authorities where required by law. We do not sell your personal information.

Cookies

Cookies and similar technologies help our website function and improve your experience. We use essential cookies (required for the site to work), analytics cookies (to understand how the site is used), preference cookies (to remember your settings), and marketing cookies (where applicable). You can manage cookie preferences through your browser controls. Disabling certain cookies may affect site functionality.

Marketing communications

If you opt in, we may send marketing emails about products, offers, or updates. You can unsubscribe at any time using the link in our emails or by contacting us at contact@velvenna.com.

Data security

We apply appropriate technical and organisational measures designed to protect personal information from loss, misuse, unauthorised access, alteration, or disclosure, including SSL encryption and secure payment processing. No method of transmission or storage is completely secure, but we take reasonable steps to protect the information we hold.

How long we keep your information

We keep personal information only for as long as necessary for the purposes described in this policy, including legal, accounting, and reporting requirements. Order and transaction records are typically kept for up to 7 years for tax and accounting purposes.

Your rights

Depending on where you live, you may have the right to access, correct, or delete your personal information, to object to or restrict certain processing, and to withdraw consent where processing is based on consent. Residents of certain U.S. states may have additional rights under applicable state law. To make a request, contact us at contact@velvenna.com. We may need to verify your identity before responding.

Children's privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children.

Changes to this policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. Any updates take effect when published on this page.

Questions?

Email contact@velvenna.com or call +1 551-550-0264. We're available Monday to Friday, 9:00am–5:00pm EST.